Amazon Is Down — Massive Outage

Last Updated: 4:47 pm PST

Previously Live Coverage

Amazon experiences a major outage as tens of thousands report problems.

Amazon is currently facing a widespread outage affecting users across the United States, with thousands reporting issues accessing the site and completing purchases.

Around 11:00 AM PST on March 5, reports of Amazon problems began to increase rapidly. According to Downdetector, over 21,000 reports were submitted in a short time, showing a large-scale disruption of the company’s online services. Reports keep rising each minute as more users encounter issues.

Many users report problems such as checkout failures, login errors, product pages not loading properly, and prices not displaying. Some customers also report being unable to complete purchases or access their carts on both the Amazon website and mobile apps.

Early reports suggest the outage mainly affects users in the United States, but it’s still unclear if customers in other regions are experiencing similar issues. So far, the outage hasn't been confirmed as a global disruption.

Amazon has not publicly confirmed the exact cause of the outage. It’s also unclear whether the problem is limited to Amazon’s retail platform or affects other connected services.

This story is ongoing and will be updated as more information becomes available.

Updates:

• 1:01 pm PST - The Downdetector reports a decrease to 18,490. Is this the beginning of recovery?
• 1:16 pm PST - The reports have dropped further to 14,104, which seems promising.
• 2:01 pm PST - Reports are now at 13,958, and we’re seeing more signs that Amazon is starting to work again.
• 2:16 pm PST - Amazon appears to be fully operational based on our testing; we didn’t check out, but the website loads without errors, prices are back, and we can add items to the cart.
• 2:36 pm PST - Reports on Downdetector are down to 3,505, and our Amazon is working. There are mixed comments—some say it's still down, while others report it's fine, like our experience.
• 3:18 pm PST - The reports on Downdetector continue to drop as we sit around 2,400 still affected, according to Tom's Guide as a test they we're able to successfully order a cheap card game without anything going wrong.
• 4:08 pm PST - The reports on Downdetector have been steadily declining for hours now, but there's still about 1,000 people being affect as Downdetector reports & comments are tracking.
• 5:35 pm PST - Now that everything seems to be resolved, we get one final message from Amazon “We’re sorry that some customers may have temporarily experienced issues while shopping. We have resolved the issue, which was related to a software code deployment, and website and app are now running smoothly.”
• 6:00 pm PST - Live coverage for the article has ended.